URA Launches Client Service Charter to Ease Service Delivery

The Uganda Revenue Authority (URA), has launched the client service charter aimed at easing and improving service delivery.

Launched as part of the Annual customer service seek, where taxpayers directly interface with the URA senior management in receiving URA services, the client service charter is envisaged on three URA core values which include Patriotism, Integrity and Professionalism.

Speaking at the event, the URA Commissioner General, John Musinguzi Rujoki directed all staff to efficiently serve tax payers in one day as part.

Some of the services the Commissioner General directed that should not exceed a day include; the issuance of Tin numbers, tax assessments, clearance and general inquiries.

He noted that through the charter, they have committed to serve their tax payers efficiently so that there is no one who comes to URA, and leaves with disappointments for failure of not being served.

Musinguzi said that as an organization, they have no reason why taxpayers should visit their offices and later leave with unfinished businesses.

“We are changing that, we will tell you wait around for ten minutes and we will release your documents so that you can go back with your TIN,”

Musinguzi added, “this is a new path that we are committing to you. It is the same for those who want to amend their details.”