Govt, UNDP Launch System to Boost Efficiency in Protocol, Consular Services

The Ministry of Foreign Affairs has launched a new e-system to manage the administration of privileges and immunities to foreign diplomats.

The new Protocol Information Management System (PIMS) was launched by Hon. Henry Oryem Okello, the Minister of State for International Affairs and Ms. Rosa Malango, the UN Resident Coordinator and UNDP Resident Representative and will improve delivery of protocol and consular services at Ministry of Foreign Affairs.

Developed in partnership with the United Nations Development Programme (UNDP), PIMS automates all protocol service processes, including; arrival notification, accreditation and Identity card (IDs), tax identification, permits and passes; motor vehicle registration, driver’s license, customs clearance; tax refund; airport pass; aircraft clearance.

“The development of this system is therefore an important milestone for the Ministry because it will help us to become more efficient and serve our clients, the foreign diplomats much faster” said Hon. Henry Oryem Okello.

He was speaking during the launch ceremony for the system held at the Ministry of Foreign Affairs offices in Kampala.

Hon. Okello added that the Ministry is launching this new system in response to the Government’s national electronic framework which recognises ICT as a mechanism to foster economic development.

The system, he added, recognizes e-governance as an important way to improve service delivery by demystifying the role of government, simplifying procedures, enhancing transparency, accountability and availing the public with timely information.

“At the heart of every strong and effective institution is an efficient service delivery mechanism, we hope that this system becomes a part of that mechanism, not only to improve service delivery but also to strengthen international partnerships,” Ms. Rosa Malango said while speaking during the launch.

The Protocol Management Information System is a secure web-based system that improves the availability and accuracy of data on diplomatic immunities and privileges.

The system will benefit diplomatic missions, public agencies and citizens by providing easy and efficient access to the archived records. It is set to become the gold standard for diplomatic corps and will ensure the digital archives, are future-proofed.