MTN Reaffirms Safety of its Mobile Money Services

MTN Mobile Money Uganda Limited has assured all its thirteen million active customers, that their Mobile Money PIN (Personal Identification Number) is secret information inaccessible to anybody inside or outside the company, except the customer.

This follows a message which circulated on social media, in which an anonymous person claimed the disappearance of 2.7M (Two million and seven hundred thousand Uganda shillings) off their Mobile Money wallet, alluding to insiders in the company having access to customers’ secret PINs.

However, MTN appealed to all it’s customers to follow the golden rules of security when transacting using MTN Mobile Money:

1. Under no circumstances should a customer share their PIN, code or the One-Time Password (OTP) with anyone.
2. Do not use simple PIN combinations that can easily be guessed; e.g., 0-0-0-0-0 or 1-2-3-4-5; if a customer is currently using one, we urge them to change the PIN immediately.
3. MTN will call its customers using Telephone number 031 212 0000 only. Should anybody call a customer on behalf of the Company with an alternative number, please consider them to be a fraudster and call our customer care helpline 100 for confirmation.

“If our customers follow the above 3 golden rules, nobody can have access to their Mobile Money wallet without the customers entering the 5-digit secret PIN into their phone themselves explicitly or unconsciously,” MTN Noted.

The telecom company, asked all there customers to remain vigilant and immediately contact us via our customer service helplines in case of any attempt by fraudsters to access their Mobile Money wallets.