Jubilee Insurance Unveils Integrated Growth Strategy at 2026 Brokers Breakfast

KAMPALA — Jubilee Insurance Uganda has unveiled an ambitious strategy centred on integration, technology, and operational efficiency as it deepened engagement with intermediaries at the 2026 Jubilee Brokers Breakfast Meeting held at Four Points by Sheraton Kampala.

The meeting brought together industry leaders, executives, and members of the Insurance Brokers Association of Uganda to reflect on sector performance and align on growth priorities for the year ahead.

Integration for Speed and Efficiency

Chief Executive Officer Eugine Mutekhele said the company’s merger of Jubilee Life and Jubilee Health marked a decisive shift toward operational efficiency and better customer experience.

“Today is about recognising and appreciating the important role you play in our industry — growing insurance penetration and ensuring that insurance reaches even the very last person in the market,” Mutekhele said.

He explained that Jubilee Life’s acquisition of Jubilee Health was designed to eliminate duplication and enable faster service delivery. “The objective of this amalgamation was to serve our clients faster and more efficiently as one unified organisation,” he said. “The overarching goal is to drive operational efficiency — something we could not fully achieve while operating as two separate companies.”

Mutekhele emphasised the central role brokers continue to play in Uganda’s insurance ecosystem.

“Brokers currently control approximately 66% of the market, and that share continues to grow year on year. The numbers speak for themselves,” he noted, citing industry data showing broker-driven premiums rising from UGX 1.4 trillion in Q3 2024 to UGX 1.6 trillion in Q3 2025. “You are the trusted advisors and the bridge between clients and insurers,” he added.

Digital Transformation Drive

Mutekhele said Jubilee has invested heavily in digital systems to support underwriting, claims tracking, and customer engagement. “A great product that does not reach its market is as good as nothing,” he said. “Our digital tools enable faster underwriting, seamless claims tracking, and enhanced customer engagement.”

He highlighted the NEXT platform, launched in November 2024, which processed UGX 700 million in transactions within months of rollout.

On broker commissions, Mutekhele pledged more predictable systems: “If the goal is weekly commission payments — even every Friday — that is where we want to move toward. Your voice is not just important — it is central.”

Regional Vision and Economic Optimism

Group CEO Julius Kipngetich placed the strategy within a broader East African economic context, pointing to Uganda’s strong growth trajectory and youthful population.

“Uganda is currently among the top 10 fastest-growing economies in the world, expanding at close to 7%,” Kipngetich said. “And Uganda is achieving this growth before producing a single litre of oil.”

He described the region’s infrastructure expansion and demographic profile as catalysts for long-term opportunity. “Uganda has the second youngest population in the world. That is perhaps the greatest opportunity,” he said. “Young people, technology, and economic growth — that is a powerful combination.”

Kipngetich reiterated Jubilee’s commitment to operational discipline, promising predictability in broker payments and service delivery. “Jubilee is not short of cash. Any historical delays have been operational, not financial,” he said. “We are streamlining systems so that these issues become a thing of the past.”

Channel-Focused Growth Model

Chief Distribution Officer John Katende introduced a channel-led distribution model designed to unlock new growth in retail, SME, and affinity segments. “Following the amalgamation, we are now operating as one unified company offering health, life, and pensions,” Katende said.

He noted that brokers contribute 60% of Jubilee’s health portfolio and nearly half of its corporate life business, with a 90% retention rate.

However, Katende challenged brokers to tap into faster-growing retail lines. “Retail health is growing at 40% year-on-year compared to 23% in the corporate broker business. This signals opportunity,” he said.

He unveiled the JPOS platform — a delegated authority system enabling brokers to onboard clients, issue policies, and manage renewals digitally.

“Think of it as a quote-and-bind solution from your office,” Katende said, adding that insurance premium financing options have been introduced to support instalment payments.

Operational Excellence and Customer Trust

A panel on Operational Excellence in Practice underscored the importance of disciplined processes and customer experience.

Ritah Kabayisa Mutesi, CEO of Willis Towers Watson Uganda, told participants: “Perfection may be a journey, but chasing it leads us straight to excellence. That often means doing common things in an uncommon way.”

She emphasised that excellence begins with keeping promises and ensuring customers feel supported, particularly during claims.

Insurance Brokers Association Chairman Paul Muhame highlighted the necessity of operational spending to protect long-term value, while Vice Chairperson Ritah Kabayisa stressed that operational excellence extends beyond technology to people and culture.

Sustainability in Medical Insurance

Mutekhele also called for closer collaboration to address high loss ratios in medical insurance. “If schemes are brought in at unsustainable pricing levels, we are forced to increase premiums the following year — and clients may not afford them,” he cautioned. “We therefore ask you to act as advocates for wellness and preventive healthcare.”

The breakfast meeting concluded with a renewed commitment to collaboration, digital innovation, and sustainable growth. With integration complete and technology investments accelerating, Jubilee signalled its intent to position brokers at the centre of its next phase of growth across Uganda and the wider East African region.